Accessible Service Delivery
Guidelines and best practices by Accessibility Standards Canada
Topics
Phases of consultation
Sectors
Areas of impact
Added on June 9, 2026
Summary
This Standard provides requirements for the realization of an equitable, inclusive, and barrier-free service delivery experience for all people throughout the delivery of services.
The purpose of this document is to promote accessible service delivery that allows all people to obtain, use, and benefit from services that are offered by service providers. Accessible service delivery provides all people with the opportunity to:
receive essential information about a service that meets their communication needs; access a service through any means offered, whether in-person, through the phone, digitally, or through any other means of access; and receive services in a manner that meets their individualized needs. This Standard promotes equity-based requirements that go above mandatory minimums. This means that the technical requirements in this Standard strive to provide the highest level of accessibility for the widest range of users.
Service providers that apply these requirements promote inclusive service delivery that responds to the needs of the widest range of people.
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Resources for Federally Regulated Organizations
Collection
This collection contains various resources that can help Federally Regulated Organizations in the various process of preparing and implementing a consultation on accessibility and inclusion.